Customer Service Representative
Company: Tower Hill Insurance Group
Location: Gainesville
Posted on: June 1, 2025
|
|
|
Job Description:
Description:This position is on-site in Gainesville, FL.
EXPERIENCEMinimum of two (2) to three (3) years of customer service
or call center work experience required. Previous work experience
in insurance services or related service industry is a plus.
LICENSESValid Driver's License required. Florida 4-40 Customer
Service License preferred.
SUMMARYTower Hill Insurance Group has an exciting opportunity for a
talented Customer Service Representative who enjoys intellectual
challenges and is seeking a rewarding career with a company that is
experiencing growth. Not only is Tower Hill Insurance one of
Florida's most trusted names in homeowners insurance, but it offers
great opportunities for career advancement and personal growth,
along with very competitive benefits and rewards. We are growing at
a consistent pace and seek professional individuals with drive,
team mentality, who want to make an impact, and are committed to a
long-term career in the insurance industry. The Customer Service
Representative is the intermediate professional level responsible
for providing excellent customer service support to Insureds,
Agents, and related businesses via telephone, emails, or mail
correspondence. The role may also perform processing work as
assigned when not providing customer service via phone or email.
Incumbents in this role may also aid leadership with special
projects, daily audits, and other customer service tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Handle inbound/outbound
phone and email inquiries about policy changes, renewals, billing
information, cancellations, initial claim reporting, claims status,
policy guidelines and procedures, policy quoting, and ability to
discuss the policy declarations page in detail. - Service the
following contact center queues (Policy Inquiry, Claims, Agency
Service, Commercial and TH Specialty Policy and Agency Service)
other queues may be assigned as needed. - Achieve a monthly
production score of 87% or above for the following categories: Call
Performance, Policy Audits, Aux Reporting, Schedule adherence, and
Attendance for six consecutive months. - Discuss and provide
detailed explanation of our Policy Declarations Page which lists
each coverage associated with premium amounts. - Discuss detailed
information of endorsement changes made to the policy. - Provide
detailed breakdown of Tower Hill Insurance Exchange. - Document
summary of each customer contact via our system applications. -
Rely on instructions and pre-established guidelines to perform the
functions of the job. - Provide professional and correct
information in a business-like and friendly manner with the goal of
ensuring customer satisfaction. - Strive for first-call resolution,
including providing options and alternatives to best assist the
customer. - Maintain full knowledge of department FAQs documents. -
Work extended hours to meet Call Center demands and during
catastrophes events as needed. - Prepare faxes, emails, receipts,
and other correspondence as requested. - Conform to proper business
etiquette and company guidelines including THIG core values with a
positive attitude. - Assist leadership with special projects and
other assigned tasks.
ADDITIONAL DUTIESThis job description reflects the general duties
considered necessary to describe the essential functions of the job
and should not be considered a complete description of all the work
requirements and expectations of the position. Tower Hill reserves
the right to assign duties not listed herein as necessary to
accomplish the goals of the organization.
Requirements:To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
EDUCATION High School Diploma or GED required.
EXPERIENCEMinimum of two (2) to three (3) years of customer service
or call center work experience required. Previous work experience
in insurance services or related service industry is a plus.
CERTIFICATIONSProfessional Insurance Designations preferred.
LICENSESValid Driver's License required.Florida 4-40 Customer
Service License preferred.
BENEFITS
Tower Hill Insurance is an equal opportunity employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Tower Hill Insurance is committed to working with and providing
reasonable accommodation for individuals with disabilities. If you
need reasonable accommodation because of a disability for any part
of the employment process, please send an e-mail to
hrdepartment@thig.com or call (561) 812-6247 and let us know the
nature of your request and your contact information.
All applicants will receive an acknowledgement that their
application has been received. Candidates will not receive status
updates regarding their application; however, those candidates
selected for further consideration will be contacted by Human
Resources.
PI33455a7f579a-37248-37601927
Keywords: Tower Hill Insurance Group, Land O' Lakes , Customer Service Representative, Sales , Gainesville, Florida
|
Click
here to apply!
|
