LandOLakesRecruiter Since 2001
the smart solution for Land O' Lakes jobs

INBOUND TRAVEL CONSULTANT

Company: Mommy Jobs Online
Location: Brandon
Posted on: October 16, 2019

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLAlice on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Land O' Lakes , INBOUND TRAVEL CONSULTANT, Professions , Brandon, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Supervisor, Specialty Pharmacy Distribution Contact Center
Description: Serves as a member of the Pharmacy Customer Care Team. Leads and grows the performance of a team of customer service agents while supporting and enhancing customer experiences and business objectives. (more...)
Company: Magellan Health
Location: Orlando
Posted on: 11/13/2019

Business Systems Consultant 5 - Production BI Reporting
Description: Job Description br At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of (more...)
Company: Wells Fargo Bank
Location: Ocoee
Posted on: 11/13/2019

Warehouse Analyst
Description: Warehouse Analyst Ravago Americas -Orlando, FL, USA Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time - Purpose of Role: Responsible for maintaining/auditing warehouse rate (more...)
Company: Ravago
Location: Orlando
Posted on: 11/13/2019


Freight/Receiving
Description: Job DescriptionPosition Purpose: br br Associates in Freight x2F Receiving positions
Company: Home Depot
Location: Casselberry
Posted on: 11/13/2019

Training CDL-A Driver - 8K Tuition Reimbursement!
Description: No college No problem Come to CRST and train to be a Class A CDL team driver in only 4 weeks and embark on a fulfilling lifetime career.The student s dreamWhen most students graduate from college, they (more...)
Company: CRST EXPEDITED
Location: Longwood
Posted on: 11/13/2019

Automotive Technician I
Description: An entry level Automotive Technician provides a high skill level of vehicle maintenance and repairs. Provides service and delivery of vehicles and participates in the control of expenses. A technician (more...)
Company: Cox Automotive
Location: Winter Garden
Posted on: 11/13/2019

Analytic Consultant 5 - Production Business Intelligence (BI) Reporting
Description: Job Description br At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of (more...)
Company: Wells Fargo Bank
Location: Winter Garden
Posted on: 11/13/2019

Class A CDL SOUTHEAST REGIONAL Truck Driver
Description: driver regional trucks trucking This SOUTH EAST regional driving position features unlimited miles weekly with running only 5 STATES AL, NC, SC, GA, and FL dry van freight. If you want to hit the open (more...)
Company: Carroll Fulmer Logistics
Location: Casselberry
Posted on: 11/13/2019

Tractor Technician
Description: IMMEDIATE HIRE: Diesel Mechanic -Tractor Technician: UP TO 21 PER HOUR - FULL-TIME - EXCEPTIONAL BENEFITS Multiple shifts available, with shift differential At Crete Carrier , we wouldn't get far without (more...)
Company: Crete Carrier Corporation
Location: Orlando
Posted on: 11/13/2019

Training CDL-A Driver - 8K Tuition Reimbursement!
Description: No college No problem Come to CRST and train to be a Class A CDL team driver in only 4 weeks and embark on a fulfilling lifetime career.The student s dreamWhen most students graduate from college, they (more...)
Company: CRST EXPEDITED
Location: Orlando
Posted on: 11/13/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Land O' Lakes RSS job feeds