LandOLakesRecruiter
the smart solution for Land O' Lakes jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Sarasota
Posted on: January 11, 2019

Job Description:

Inbound Travel Consultant "Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Apply To Become A CSR Agent: Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get connected with this client and to become a member. Please reference agent id code MJOLsasha on your registration submission. Office: 14054186160

Keywords: Mommy Jobs Online, Land O' Lakes , Inbound Travel Consultant, Professions , Sarasota, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Graphics Production Manager
Description: The candidate will assist a team focused on employing innovative instructional design and assessment strategies using new and modernized technologies. The Graphics Production Manager is responsible for: (more...)
Company: AMERICAN SYSTEMS
Location: Orlando
Posted on: 01/17/2019

CDL Driver - Roll Off
Description: Advanced Disposal is a company that brings fresh ideas and solutions to the business of a clean environment. It is our people who make the difference and leave the world a cleaner, more beautiful place. (more...)
Company: Advanced Disposal
Location: Orlando
Posted on: 01/17/2019

CDL-A Company Truck Drivers (OTR Reefer and Dry Van)
Description: New Pay Package - Earn Up To 52 CPM br 100 employee-owned J R Schugel gets you HOME on great OTR runs br br Join the carrier who promotes a family environment and a drivers-first focus 100 (more...)
Company: J & R Schugel
Location: Oviedo
Posted on: 01/17/2019


CDL-A Company Truck Drivers OTR Reefer and Dry Van
Description: New Pay Package Earn Up To 52 CPM 100 employee-owned J R Schugel gets you HOME on great OTR runs Join the carrier who promotes a family environment and a drivers-first focus 100 employee owned, J R (more...)
Company: J&R Schugel Trucking
Location: Orlando
Posted on: 01/17/2019

Warehouse Operations Logistics Manager
Description: The Warehouse and Logistics Manager is responsible for the overall facility, operations and personnel including Home Delivery drivers. The Manager supervises a group of non-exempt employees, motivating (more...)
Company: Tempur Sealy
Location: Orlando
Posted on: 01/17/2019

Vehicle Maintenance Associate
Description: Avis Budget Group is an action-packed, high-energy workplace. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are (more...)
Company: Avis Budget Group
Location: Orlando
Posted on: 01/17/2019

Residential Driver
Description: SUMMARY OF POSITION: br The Waste Pro Residential Driver operates refuse collection vehicles on pre-assigned and special routes to pick up garbage, yard waste, or recycling. Oversees work of helpers (more...)
Company: Waste Pro, USA
Location: Orlando
Posted on: 01/17/2019

Financial Compliance Analyst
Description: Finance --- Orlando, Florida Financial Compliance Analyst br br The Financial Compliance Analyst is to provide support to the VP Finance and Finance Directors in all areas of the departmental responsibilities. (more...)
Company: Brio Tuscan Grille
Location: Orlando
Posted on: 01/17/2019

CDL-A Truck Driver - $5,000 Sign On Bonus!
Description: Professional CDL-A Delivery Driver br br About the Job: br --- 5,000 Sign On Bonus br --- 60,000 average annual income br --- Home WEEKLY br --- No Team Routes br --- Health, Dental, (more...)
Company: McLane Company
Location: Sanford
Posted on: 01/17/2019

CDL-A Company Truck Drivers (OTR Reefer and Dry Van)
Description: New Pay Package - Earn Up To 52 CPM br 100 employee-owned J R Schugel gets you HOME on great OTR runs br br Join the carrier who promotes a family environment and a drivers-first focus 100 (more...)
Company: J & R Schugel
Location: Winter Park
Posted on: 01/17/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Land O' Lakes RSS job feeds