Director of Housekeeping - Loews Hotels Universal Orlando

Company: Disability Solutions
Location: Orlando
Posted on: May 7, 2024

Job Description:

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.Job Specific
  • Maintain housekeeping staffing levels to provide for optimal performance
  • Interviews, selects all department management level personnel
  • Schedules all management level personnel to provide for proper supervision at all times
  • Develops/approves all departmental; budgets, forecasts and schedules
  • Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
  • Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection
  • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
  • Approves all department purchase requisitions,
  • Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Coordinates special projects related to housekeeping operations as determined by the Hotel General Manager
  • Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
  • Keeps the General Manager apprised of all significant happenings within the department
  • Assists in the selection employee uniforms and determination of uniform purchase requirements
  • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
  • Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
  • Deals directly with Guests whenever necessary to solve problems and ensure satisfaction
  • Coordinates with Laundry/Valet Manager to determine purchase requirements for all guest room linen, terry and employee uniforms
  • Communicates regularly with Laundry/Valet Manager regarding employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.
  • Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards
  • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
  • Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines
  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
  • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Other duties as assignedGeneral
    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standardsQualifications
      • Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
      • Five to seven years of experience
      • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
      • Effective management, leadership, organizational and communication skills
      • Ability to work flexible schedule to include weekends and holidays

Keywords: Disability Solutions, Land O' Lakes , Director of Housekeeping - Loews Hotels Universal Orlando, Executive , Orlando, Florida